Privacy Policy

Privacy Policy

Last updated: September 2026

St Aubyn Natural Capital respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how personal information is collected and used when you visit this website or contact us.

1. Who we are

St Aubyn Natural Capital is the data controller responsible for the personal information collected through this website.

St Aubyn Natural Capital
Estate Office
Kings Road
Marazion
Cornwall
TR17 0EL

Company registration number: 17232046

If you have any questions about this Privacy Policy or how your personal information is used, please contact us using the details provided on this website.

2. Information we collect

When you use the contact form on this website, we may collect:

  • your name;
  • your email address;
  • your telephone number, if provided;
  • information about your project or enquiry; and
  • any other information you choose to include in your message.

When you visit the website, certain technical information may also be collected automatically, such as your IP address, browser type and device information, where required for the operation and security of the website.

Please do not include sensitive personal information in the contact form unless it is necessary for your enquiry.

3. How we use your information

We may use your personal information to:

  • respond to your enquiry;
  • communicate with you about your enquiry or project;
  • provide information you have requested;
  • manage any subsequent business relationship;
  • operate, maintain and protect our website; and
  • comply with our legal and regulatory obligations.

We do not use information submitted through the contact form to send marketing communications unless you have separately agreed to receive them.

4. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for processing your personal information.

For enquiries submitted through this website, we generally rely on our legitimate interests in responding to enquiries, communicating with people interested in our work and managing potential and existing business relationships.

Where your enquiry relates to services or a potential agreement, we may also process your information where necessary to take steps at your request before entering into a contract.

We may also process information where necessary to comply with a legal obligation.

Where we rely on legitimate interests, we consider the impact of the processing on your rights and interests and only use your information where those interests are not overridden by your rights.

5. How your information is stored and shared

Information submitted through the contact form is stored securely within the website’s WordPress database and is also sent to an authorised email inbox so that we can respond to your enquiry.

We do not sell your personal information.

We may allow trusted service providers, such as our website hosting, maintenance, IT and email providers, to process personal information where necessary to provide their services to us.

Where third-party service providers process personal information on our behalf, we require them to handle it appropriately and in accordance with applicable data protection law.

Personal information collected through this website is not transferred outside the UK.

We may disclose personal information where required to do so by law or where necessary to establish, exercise or defend legal claims.

6. How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Information relating to general enquiries that do not lead to an ongoing business relationship will normally be retained for up to 24 months after the enquiry has been concluded, unless there is a reason for us to retain it for longer.

Where an enquiry develops into a business relationship, we may retain relevant information for the duration of that relationship and afterwards where necessary to meet legal, contractual, accounting or other legitimate business requirements.

Technical website records may be retained for shorter periods for security, maintenance and website administration purposes.

7. Cookies

This website may use cookies that are necessary for it to operate correctly and securely.

Where any cookies or similar technologies are used that require consent under applicable law, they will not be placed on your device unless you have provided that consent.

Further information about any cookies used on this website is available through our cookie settings or Cookie Policy, where applicable.

8. Your rights

Under UK data protection law, you have rights relating to your personal information. Depending on the circumstances, these may include the right to:

  • request access to the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your personal information;
  • ask us to restrict how your personal information is used;
  • object to certain uses of your personal information; and
  • request the transfer of your personal information in certain circumstances.

Where we process your personal information on the basis of legitimate interests, you have the right to object to that processing in certain circumstances.

These rights are not absolute and may not apply in every circumstance.

If you would like to exercise any of these rights, please contact us using the contact details provided on this website.

9. Complaints

If you have concerns about how we use your personal information, please contact us in the first instance so that we can investigate your concerns.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent regulator for data protection.

Further information about your rights and making a complaint is available on the ICO website.

10. Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Children

This website is not intended for children, and we do not knowingly collect personal information from children through this website.

If we become aware that a child has provided personal information through the website, we will take appropriate steps to delete it where necessary.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our practices or legal requirements.

The date at the top of this page will show when the Privacy Policy was last updated.